--- title: Accessing multiple agencies with your main email address description: Why you should log in with your main email address (not an alias) --- [Skip to content](https://helpdesk.displayce.com/en/knowledge/accessing-multiple-agencies-with-your-main-email-address#main-content) - [English](https://helpdesk.displayce.com/en/knowledge/accessing-multiple-agencies-with-your-main-email-address) - [Français](https://helpdesk.displayce.com/fr/knowledge/accéder-à-plusieurs-agences-avec-votre-adresse-principale) English Show submenu for translations ![DSP Light](https://helpdesk.displayce.com/hs-fs/hubfs/DSP%20Light.png?width=300&height=53&name=DSP%20Light.png) Open main navigation Close main navigation - - [English](https://helpdesk.displayce.com/en/knowledge/accessing-multiple-agencies-with-your-main-email-address) - [Français](https://helpdesk.displayce.com/fr/knowledge/accéder-à-plusieurs-agences-avec-votre-adresse-principale) English Show submenu for translations Advice and answers from Displayce - There are no suggestions because the search field is empty. 1. [Helpdesk](https://helpdesk.displayce.com/en/knowledge?hsLang=en) 2. [Knowledge Base](https://helpdesk.displayce.com/en/knowledge/knowledge-base?hsLang=en) 3. [Get started](https://helpdesk.displayce.com/en/knowledge/knowledge-base?hsLang=en#get-started) # Accessing multiple agencies with your main email address ## Why you should log in with your main email address (not an alias) In the past, you may have used email aliases like `firstname.lastname+xyz@company.com` to access different agencies. With our new model, this is no longer necessary — and we strongly recommend using only your **main email address** (e.g. `firstname.lastname@company.com`) going forward.   **Important:** Using aliases is now considered a **bad practice**. You may still log in with them, but they only give you access to one agency. Adding or managing agencies with an alias email could create confusion and may not be supported in the future. ### What's changing? We’ve updated how user access is handled: - Your **main email address** (e.g. `firstname.lastname@company.com`) can now access **all the agencies** that were linked to your previous aliases. - Logging in with an **alias email address** (e.g. `+xyz`) will now only grant access to **a single agency**. **Best practice:** Always use your main email. This ensures you see all agencies in one place and avoids future issues. ### Switching between agencies When logged in with your main email address, you can easily switch from one agency to another using the **agency switcher** in the platform menu. This gives you a unified view of all the agencies linked to your account. ### What you should do - Going forward, use your **main (clean) email address** to log into the platform. - Avoid using aliases (`+something`) to add or manage agencies. - If you are unsure which address this is, contact your team admin or reach out to support. --- ### FAQ **What is an alias email?** It’s an alternate version of your email, often with a `+` sign (like `+test`, `+agency`, etc.). It was used before to manage access to different agencies.   **Will I lose access if I use an alias?** You won’t lose access, but you’ll only see one agency. To access all your previous agencies, use your main email.   **Can I still use aliases if I want to?** Yes, but they now have limited visibility. 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