---
title: "Delivery Pilot: Displayce's help tool"
description: In order to help you set-up your Line Item and follow its delivery, Displayce launches an help tool directly within its platform.
---

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# Delivery Pilot: Displayce's help tool

## In order to help you set-up your Line Item and follow its delivery, Displayce launches an help tool directly within its platform.

![Delivery Pilot step 5](https://helpdesk.displayce.com/hs-fs/hubfs/Knowledge%20Base%20Import/Delivery%20Pilot%20step%205.png?width=670&height=453&name=Delivery%20Pilot%20step%205.png)

#### How can I access the tool?

Accessible in Insight Explorer, from a banner on step 5 and a new button next to the "save", our tool will display the number of issues, alerts or suggestions found within your line item set-up.

![Capture d’écran 2025-07-30 à 09.26.11](https://helpdesk.displayce.com/hs-fs/hubfs/Capture%20d%E2%80%99%C3%A9cran%202025-07-30%20%C3%A0%2009.26.11.png?width=603&height=63&name=Capture%20d%E2%80%99%C3%A9cran%202025-07-30%20%C3%A0%2009.26.11.png)

You also find it in your campaign summary \> reporting dashboard \> monitoring section \> issues tab. 

![Delivery pilot - monitoring section](https://helpdesk.displayce.com/hs-fs/hubfs/Knowledge%20Base%20Import/Delivery%20pilot%20-%20monitoring%20section.png?width=670&height=347&name=Delivery%20pilot%20-%20monitoring%20section.png)

#### How does it work?

The help tool is activated once a creative is uploaded into the Line item, thus do not be surprised if the banner only appears once you completed all steps of the Line Item set-up.

Then, issues / alerts / suggestions are automatically investigated by our tool every time you take an action on your Line Item, thus we strongly advise you to keep an eye on the number of issues displayed on the banner and the button.

The color of the banner / button will depend on the level of risk of your Line Item:

- red: we found one or several issues that **will** **impact** your delivery,
- orange: we found one or several issues that need to be **followed** closely to avoid impacting delivery,
- blue: we share **knowledge** on your set-up you might not know.

You can still save and publish a Line Item with issues, the goal is not to limit your current usage but to give you the right information at the right time.

We added a new column **"Last seen"** to show when the data was last refreshed:

- **Loss reasons** and **No bid reasons** stay active for **6 hours**
- Last seen for Set-up issues shows the last refresh time

[mailto:adops@displayce.com](mailto:adops@displayce.com)

#### What does the help tool monitor?

The help tool follows several rules detailed below, within two main categories:

- set-up issues,
- delivery issues: no bidding reasons and loss reasons.

**List of rules:**

| **Rule** | **Level** | **Where** | **Explanation** | **How to fix** |
| --- | --- | --- | --- | --- |
| **Deal with allocated budget but no creative** | Blocking | Step 4 | No creative match the deal, you will not be able to spend your allocated budget. - Deal ID - €xxx cannot be spent. | Either add the missing creative formats or remove the deals from your selection in step 3 to automatically reallocate the budget. |
| **24 hours campaign duration OR start date on a Saturday and end date on a Sunday** - **alert if there is enough time to validate creative before campaign** - **issue if not** | Blocking Alert | Step 1 | If your creative(s) are not validated by your start date, your campaign duration will be too narrow to spend your budget. | Publish your Line Item at least 24 hours before your start date, or consider extending your Line Item duration. |
| **Cirium triggering needs a VIOOH deal and SNCF triggering needs a Mediatransport deal** | Blocking | Step 3 | Your selected frames are not covered by your deals. E.g. for Cirium triggering your will need a JCDecaux deal. | Cirium trigger: modify your deal selection to only keep JCDecaux deals. SNCF trigger: modify your deal selection to only keep Mediatransport deals. |
| **No bidding reason: Bid Request received in a different currency than Line Item currency** | Blocking | Step 3 | There is a mismatch between the currency of the deal and your line item currency. - Deal ID | Please contact the AdOps team: adops@displayce.com |
| **Subcategory selected no longer has any linked events.** | Blocking | Step 3 | XX category has no available events. Purchasing may be blocked. | Modify your event selection or adjust the campaign's date and dayparting to proceed. |

| **Rule** | **Level** | **Where** | **Explanation** | **How to** fix |
| --- | --- | --- | --- | --- |
| **Loss reason: CPM too low.**  In the Alert section, indicate that if the trend is On Track, the message should be disregarded. | Alert | Step 3 | You have lost some bid requests due to a low CPM. | If your campaign trend is not On Track, consider increasing your CPM to improve win rate. |
| **Line Item potential (screens x impressions x selected deals) must reach at least 100% of budget** | Alert | Step 3 | We estimate you will not be able to spend X% of your budget with your current set-up. | Increase the number of selected frames or deals. |
| **Inactive deal according to our bid stream but with allocated budget** | Alert | Step 3 | The deal ID XXXXXXXX has not send Bid Request in the past seven days. | If you think the deal should have sent Bid Request over the last 7 days, please contact the Publisher, otherwise consider allocating your budget on a different deal. |
| **Deal with allocated budget that will start after Line Item start date** | Alert | Step 3 | The deal will start during the line item period. XXXX will start on Day XXth, Month, Year. | Contact the publisher and then extend the deal date on the platform (if applicable) or reallocate the budget to another deal (if available). |
| **Deal with allocated budget that will end before Line Item end date** | Alert | Step 3 | The deal will end during the line item period. XXXX will stop on Day XXth, Month, Year. | Contact the publisher and then extend the deal date on the platform (if applicable) or reallocate the budget to another deal (if available). |
| **Deal with allocated budget that will start before Line Item start date and end before Line Item end date** | Alert | Step 3 | The deal will start during the line item period and end during the line item period.  XXXX will start on Day XXth, Month, Year and will stop on Day XXth, Month, Year. | Contact the publisher and then extend the deal date on the platform (if applicable) or reallocate the budget to another deal (if available). |
| **Refused creative during running Line Item** | Alert | Creative Status | The creative ID XXXX has been refused by Publisher XXXX. | Contact the publisher to find out why. You will need to give the creative ID and the deal ID. |
| **Not enough impressions covered by creatives** | Alert | Step 4 | X% of your forecasted impressions are not covered by a creative. | Review your uploaded creatives in step 04 and add at least one more matching the remaining specifications. |
| **Several triggering or data set within one Line Item** **E.g. Adsquare data AND a weather triggering** | Alert | Step 2 | Your campaign includes multiple data triggers which may increase complexity and reduce deliverability. | Simplify your targeting to ensure smoother delivery. |
| **Some Venue Type have lower activity on the evening or the week-end** | Alert | Step 2 | The selected venue types (e.g., Education, Offices, Malls) typically have low activity in the evening (closed after 7pm) or on weekends (closed on Sunday). | Check the opening hours for the selected venues types (e.g., Education, Offices and Malls) as they might have low to no activity in the evening and on week-end. |
| **Loss reason: Creative disapproved by Exchange for SSP VIOOH** | Alert | Creative Status | A creative appears approved in the UI but has been disapproved by Exchange (publisher - creative ID - deal ID): - Publisher - creative ID - deal ID | The creative was incorrectly mapped by the publisher, please contact the publisher with the creative ID and the deal ID. If this issue has already been addressed by the SSP, please ignore the corresponding line. |
| **The publisher updates the CPM bid floor on their side but does not update it on our DSP.** | Alert | Deal Page | The line item’s max CPM is below the bid floor. The bid floor may have been updated by the publisher but not on the platform. • Deal 1062UE74ML has been updated (new value unknown) • Deal 3KMBRLCWYD has been updated to €xx. | Please update the deal CPM or contact AdOps if you experience any issues. |

| **Rule** | **Level** | **Where** | **Explanation** | **How to fix** |
| --- | --- | --- | --- | --- |
| **No bidding reason: Deal budget reached** | Suggestion | Step 3 | The total allocated budget on the deal has been spent : - deal ID XXX | Consider allocating more budget to this deal to continue spending your budget correctly. |
| **Multiple Timezones** | Suggestion | -- | If multiple time zones are used in the campaign, the system relies on the westernmost zone, potentially affecting spend pacing and Hourly Spent dashboard data. | Prefer using a single time zone per campaign; otherwise, interpret the Hourly Spent dashboard carefully, as the current hour’s data is only accurate once the westernmost timezone reaches that hour. |

 

 

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