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title: FAQ | Helpdesk
description: Answers to the frequently asked questions
---

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1. [Helpdesk](https://helpdesk.displayce.com/en/knowledge)
2. [FAQ](https://helpdesk.displayce.com/en/knowledge/faq)

# FAQ

 Answers to the frequently asked questions

- [How to contact customer support?](https://helpdesk.displayce.com/en/knowledge/how-to-contact-customer-service)
- [What are the policies in terms of privacy?](https://helpdesk.displayce.com/en/knowledge/what-are-the-policies-in-terms-of-privacy)

## Set-up

- [How to optimize my line item?](https://helpdesk.displayce.com/en/knowledge/optimize-my-line-item)
- [How can I share my set-up for approval?](https://helpdesk.displayce.com/en/knowledge/how-can-i-share-my-set-up-for-approval)
- [How can I see the potential of my campaign?](https://helpdesk.displayce.com/en/knowledge/how-can-i-see-the-potential-of-my-campaign)
- [What's the difference between Plays and Impressions?](https://helpdesk.displayce.com/en/knowledge/whats-the-difference-between-plays-and-impressions)
- [How are impressions calculated?](https://helpdesk.displayce.com/en/knowledge/how-are-impressions-calculated)
- [How to edit an existing Deal ?](https://helpdesk.displayce.com/en/knowledge/how-to)
- [What's the difference between CPM plays and CPM impressions?](https://helpdesk.displayce.com/en/knowledge/whats-the-difference-between-cpm-plays-and-cpm-impressions)
- [How can I see the distribution of my POS on a map?](https://helpdesk.displayce.com/en/knowledge/how-can-i-see-the-distribution-of-my-pos-on-a-map)
- [Where can I see the layout of my campaign on a map?](https://helpdesk.displayce.com/en/knowledge/where-can-i-see-the-layout-of-my-campaign-on-a-map)
- [How to know if screens are available?](https://helpdesk.displayce.com/en/knowledge/how-to-know-if-screens-are-available)
- [Once I set up my campaign, do I need to modify it often?](https://helpdesk.displayce.com/en/knowledge/once-i-set-up-my-campaign-do-i-need-to-modify-it-often)
- [What are the mandatory requirements to get a forecast for my line item?](https://helpdesk.displayce.com/en/knowledge/what-are-the-mandatory-requirements-to-get-a-forecast-for-my-line-item)
- [Can I change the selected deals, budget, or CPMs after getting the forecast?](https://helpdesk.displayce.com/en/knowledge/can-i-change-the-selected-deals-budget-or-cpms-after-getting-the-forecast)
- [Why might the forecast be empty for my line item?](https://helpdesk.displayce.com/en/knowledge/why-might-the-forecast-be-empty-for-my-line-item)
- [What can I do if the forecast is empty for my line item?](https://helpdesk.displayce.com/en/knowledge/what-can-i-do-if-the-forecast-is-empty-for-my-line-item)
- [What happens when my line item includes multiple deals?](https://helpdesk.displayce.com/en/knowledge/what-happens-when-my-line-item-includes-multiple-deals)
- [How does the platform balance spent between multiple deals?](https://helpdesk.displayce.com/en/knowledge/how-does-the-platform-balance-spent-between-multiple-deals)
- [What factors impact spent distribution across deals?](https://helpdesk.displayce.com/en/knowledge/what-factors-impact-spent-distribution-across-deals)
- [What is the global spent objective for a line item?](https://helpdesk.displayce.com/en/knowledge/what-is-the-global-spent-objective-for-a-line-item)
- [Can I adjust the spent distribution between deals?](https://helpdesk.displayce.com/en/knowledge/can-i-adjust-the-spent-distribution-between-deals)
- [How can I optimize my creatives?](https://helpdesk.displayce.com/en/knowledge/optimize-my-creatives)
- [Can I access my previous targetings?](https://helpdesk.displayce.com/en/knowledge/can-i-access-my-previous-targetings)
- [What campaign objective should I choose ?](https://helpdesk.displayce.com/en/knowledge/what-campaign-objective-should-i-choose)
- [What is the logic behind combining multiple triggers?](https://helpdesk.displayce.com/en/knowledge/what-is-the-logic-behind-combining-multiple-triggers)

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## Troubleshooting

- [How do I know where my campaign was broadcast?](https://helpdesk.displayce.com/en/knowledge/how-do-i-know-where-my-campaign-was-broadcast)
- [Why don't I have potential?](https://helpdesk.displayce.com/en/knowledge/why-i-dont-have-potential)
- [How do I know if my campaign is spending enough?](https://helpdesk.displayce.com/en/knowledge/how-do-i-know-if-my-campaign-is-spending-enough)
- [Why didn't I reach a 100% fill rate when my campaign was supposed to be running?](https://helpdesk.displayce.com/en/knowledge/why-didnt-i-reach-a-100-fill-rate-when-my-campaign-was-supposed-to-be-running)

## User access

- [How can I obtain an account on Displayce DSP?](https://helpdesk.displayce.com/en/knowledge/user-access)

- [Knowledge Base](https://helpdesk.displayce.com/en/knowledge/knowledge-base#main-content)

    - [Get started](https://helpdesk.displayce.com/en/knowledge/knowledge-base#get-started)
    - [Set up my campaign](https://helpdesk.displayce.com/en/knowledge/knowledge-base#set-up-my-campaign)
    - [Set up my Line Item](https://helpdesk.displayce.com/en/knowledge/knowledge-base#set-up-my-line-item)
    - [Additional services](https://helpdesk.displayce.com/en/knowledge/knowledge-base#additional-services)
    - [Campaign follow-up](https://helpdesk.displayce.com/en/knowledge/knowledge-base#campaign-follow-up)
    - [Troubleshooting](https://helpdesk.displayce.com/en/knowledge/knowledge-base#troubleshooting)
    - [Inventory](https://helpdesk.displayce.com/en/knowledge/knowledge-base#inventory)
    - [Other](https://helpdesk.displayce.com/en/knowledge/knowledge-base#other)
    - [New releases](https://helpdesk.displayce.com/en/knowledge/knowledge-base#new-releases)
- [FAQ](https://helpdesk.displayce.com/en/knowledge/faq#main-content)

    - [Set-up](https://helpdesk.displayce.com/en/knowledge/faq#set-up)
    - [Troubleshooting](https://helpdesk.displayce.com/en/knowledge/faq#troubleshooting)
    - [User access](https://helpdesk.displayce.com/en/knowledge/faq#user-access)

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