Helpdesk

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Helpdesk

FAQ

FAQ

Answers to the frequently asked questions

How to contact customer support?

What are the policies in terms of privacy?

Set-up

How to optimize my line item?

How can I share my set-up for approval?

How can I see the potential of my campaign?

What's the difference between Plays and Impressions?

How are impressions calculated?

How to edit an existing Deal ?

What's the difference between CPM plays and CPM impressions?

How can I see the distribution of my POS on a map?

Where can I see the layout of my campaign on a map?

How to know if screens are available?

Once I set up my campaign, do I need to modify it often?

What are the mandatory requirements to get a forecast for my line item?

Can I change the selected deals, budget, or CPMs after getting the forecast?

Why might the forecast be empty for my line item?

What can I do if the forecast is empty for my line item?

What happens when my line item includes multiple deals?

How does the platform balance spent between multiple deals?

What factors impact spent distribution across deals?

What is the global spent objective for a line item?

Can I adjust the spent distribution between deals?

How can I optimize my creatives?

Can I access my previous targetings?

What campaign objective should I choose ?

What is the logic behind combining multiple triggers?

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Troubleshooting

How do I know where my campaign was broadcast?

Why don't I have potential?

How do I know if my campaign is spending enough?

Why didn't I reach a 100% fill rate when my campaign was supposed to be running?

User access

How can I obtain an account on Displayce DSP?